Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Custom items are not refundable.
Additional non-returnable items: Gift cards

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please email assistant@goodhomeco.com or call 212-352-1509 with your order number.

Please return your unused products to:
The Good Home Company
PO Box 484 
New York, NY 10278

Return shipping costs are your responsibility, unless the wrong product was shipped or if it was damaged in transit. If the wrong item was sent or if the item was damaged in transit, we will pick up the incorrect merchandise and reship the correct items at no additional cost to you.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at assistant@goodhomeco.com.

Exchanges (if applicable)
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at assistant@goodhomeco.com and send your item to: 133 Beekman Street New York New York US 10038.

Gifts
Gift items are non refundable.
If the item was damaged in transit, we can resend the gift again or refund the original form of payment. We cannot provide credits towards merchandise.

Shipping
To return your product, you should mail your product to: 133 Beekman Street New York New York US 10038

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.